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Privacy Policy

Last updated: December 05, 2025

This Privacy Policy explains how Oyelabs technologies Pvt Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use our SaaS platform Oyegen (“Service”), accessible via www.oyegen.com.

By accessing or using the Service, you agree to the terms described in this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Words beginning with a capital letter have defined meanings that apply whether used in singular or plural.

1.2 Definitions

  • Account – A unique profile created for you to access the Service.

  • Company – Oyelabs technologies Pvt Ltd, Punyodaya Bhawan, Bahubali Colony, Sagar, MP 470002 India.

  • Cookies – Small files stored on your device used to track activity and improve functionality.

  • Device – Any device capable of accessing our Service (computer, laptop, tablet, smartphone).

  • Personal Data – Any information that identifies or can be used to identify an individual.

  • Service – The Oyegen SaaS platform and all related features.

  • Usage Data – Data collected automatically such as browser information, timestamps, IP addresses, and usage behaviors.

  • Website – www.oyegen.com

  • You – The individual or business entity using the Service.

2. Types of Data We Collect

2.1 Personal Data You Provide

While using our Service, we may collect:

  • Full name

  • Email address

  • Company name

  • Billing information

  • Login credentials

  • Communication preferences

  • Any content or configurations you submit to set up your AI agent

If you integrate Oyegen with your CRM, chat widget, or website, additional lead and customer data may flow into the system based on your setup.

2.2 Usage Data

Collected automatically when using the Service:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of access

  • Device identifiers

  • Diagnostic logs

This helps us improve performance, security, and user experience.

2.3 Cookies & Similar Technologies

We use cookies for:

  • Authentication

  • Session management

  • Analytics

  • Personalization

You can disable cookies via your browser settings, but some features may stop functioning properly.

3. How We Use Your Data

We use collected data to:

  • Provide, operate, and maintain the Service

  • Process payments and manage subscriptions

  • Personalize and optimize your experience

  • Improve product features and performance

  • Communicate updates, support, and announcements

  • Enhance the accuracy and functionality of AI agents

  • Prevent fraud, abuse, and security risks

  • Comply with legal obligations

We do not use your lead/customer data to train shared AI models or for any purpose unrelated to providing the Service.

4. Lead and Conversation Data (AI Agent Data)

If you deploy Oyegen’s AI Agent on your website or whitelabeled client sites, we process:

  • Visitor messages

  • AI-generated responses

  • Lead qualification summaries

  • Metadata such as timestamps and conversation paths

This data is stored securely and used exclusively for:

  • Running the AI Lead Qualification Agent

  • Improving accuracy and performance for your specific account

  • Providing analytics within the dashboard

Your data is not shared with other customers or used to train global models without explicit consent.

5. Sharing Your Information

We may share information only in the following cases:

5.1 With Service Providers

For:

  • Payment processing

  • Cloud hosting

  • Analytics

  • Security services

  • Email communication

All vendors are GDPR and/or ISO-compliant.

5.2 For Legal Compliance

We may disclose data if required by:

  • Law

  • Regulation

  • Court order

  • Government request

5.3 Business Transfers

If Oyelabs is acquired or merged, user data may be transferred under contractual confidentiality.

We never sell your data.

6. Data Retention

We retain Personal Data only as long as necessary for:

  • Subscription validity

  • Legal compliance

  • Analytics and improvements

  • Account continuity

If you delete your Account:

  • Your personal data may be anonymized or deleted

  • Lead data and chat logs may be removed unless legally required to retain them

7. Data Security

We implement:

  • Encryption in transit (HTTPS/TLS)

  • Secure cloud storage

  • Access controls

  • Activity monitoring

  • Regular vulnerability assessments

While we use industry-best practices, no system is 100% secure.

8. Your Data Protection Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct inaccurate data

  • Delete your data

  • Restrict processing

  • Export data (data portability)

  • Withdraw consent

  • Opt out of marketing emails

To exercise these rights, email us at:

📧 grow@oyelabs.com

9. Children’s Privacy

Our Service is not intended for individuals under 18 years of age.
 We do not knowingly collect their data.

If you believe a minor has provided data, contact us for deletion.

10. Third-Party Integrations

If you integrate Oyegen with:

  • Your website

  • CRM

  • Chat widget

  • Client websites

  • Third-party APIs

You are responsible for obtaining any required consent from your users.

We are not responsible for the data practices of third-party tools.

11. Links to Other Websites

Our Website may contain links to external websites.
 We are not responsible for their content or privacy practices.

We recommend reviewing the Privacy Policy of any external site.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
 Material changes will be communicated via email or dashboard notifications.

Continued use of the Service after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

📧 grow@oyelabs.com
 🌐 www.oyegen.com
 🏢Punyodaya Bhawan, Bahubali Colony, Sagar, MP, India (470002)

 

 

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